Privacy Policy

1. Information We Collect

 

We collect only the data necessary to provide and improve the Service:

 

• Business Information – name, email, phone number, service details.

• Call Data – caller name, phone number, time, duration, message transcripts.

• Usage Data – browser type, device info, and analytics (via cookies).

• Billing Information – payment details processed through secure third-party providers.

 

We do not store full credit card numbers or share them with third parties.

 

 

2. How We Use Your Information

 

We use your data to:

 

• Operate and improve the AI receptionist service.

• Send call summaries, invoices, or account updates.

• Customize your AI responses and business configuration.

• Communicate product updates or promotions (you may opt out).

• Ensure platform security and detect fraud or abuse.

 

 

3. Data Retention

 

• Call data and summaries are retained for up to 90 days by default.

• You may request deletion earlier by contacting support.

• Aggregate analytics data may be retained longer for performance insights.

 

 

4. Data Sharing

 

We do not sell or rent customer data.

We may share limited data only with:

 

• Telecom providers or hosting partners required to operate the Service.

• Payment processors for billing purposes.

• Legal authorities if required by law or court order.

 

All third-party vendors must comply with privacy and data security standards.

 

 

5. Cookies & Tracking

 

We use cookies and analytics tools to monitor site performance, improve user experience, and manage session authentication.

You can disable cookies in your browser settings, though some features may stop working properly.

 

 

6. Data Security

 

Trinara uses encryption (HTTPS, TLS) and secure storage systems to protect your information.

However, no internet transmission is 100% secure; you use the Service at your own risk.

 

 

7. HIPAA & Sensitive Data

 

Trinara is not a HIPAA-covered entity and does not process medical records.

Healthcare or wellness users must avoid transmitting protected health information (PHI) unless a separate Business Associate Agreement (BAA) is signed.

 

 

8. Your Rights

 

Depending on your region (e.g., California, EU/EEA), you may:

 

• Request access to or deletion of your data.

• Request correction of inaccurate data.

• Opt out of marketing emails.

• File a complaint with your local data authority.

 

Requests can be sent to privacy@trinara.ai.

 

 

9. Children’s Privacy

 

Trinara does not knowingly collect data from children under 16.

If we learn such data has been collected, it will be deleted immediately.

 

 

10. International Users

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If you access Trinara from outside the U.S., your data may be transferred to and processed in the United States under applicable data protection laws.

 

 

11. Policy Updates

 

We may update this Privacy Policy occasionally. The “last updated” date at the top indicates when the latest changes were made.

Material updates will be announced via email or on our website.